Shipping & Delivery

 Every order will get tracking information

Delivery Australia-wide

 All items are dispatched from our warehouse in Unit 1, 29-31 Memorial Avenue , Ingleburn , NSW -2565 within 24 hours after payment has been cleared. We deliver Australia wide; some regional areas may be excluded.

It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you. We follow a standard delivery time frame as listed below:

• Victoria, approximately 5- 10 working days;
• NSW, SA, ACT, QLD, approximately 3 - 10 working days;
• WA, NT and TAS, approximately 8- 19 working days.

Order Track

Once your order is dispatched you will receive a tracking number which can be used on courier’s website to track delivery status. To avoid delivery disappointment, we highly recommend that you contact appointed courier company directly to make an appointment for your desired delivery time.

Standard Delivery Time Frame

Most third-party courier companies will attempt delivery on weekdays during business hours only (9am to 5pm). If you are unable to receive deliveries during business hours, please contact us at contact@valuemart.com.au and we shall try our best to find a solution to work around this issue.

What will happen if I won't be at home to accept delivery

To make sure you receive your order in time, unattended delivery / ATL (item to be left without signature) will be set by default for all deliveries unless delivery address is for apartments OR you contact us prior to dispatch that you wish to sign for delivery. In the event of unattended delivery / ATL, buyer accepts the risk for theft or others damages to item left at premise.

We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.

What if I missed my delivery

If you are not at home and the driver deems it not safe to leave the item at your address, a “sorry we missed you card” will be left and item(s) will be re-directed to your nearest depot. We highly recommend you pick up the missed item directly from courier’s depot as re-delivery can be arranged but additional charges may apply.

PO Box or Parcel Locker delivery

We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.

Delivery Charges

Delivery charges to other states may differ depending on the item’s weight and vary based on your suburb/postcode.